Rachel Spaide, Anne Fleischer, Casey Humphrey; Exploring Therapist Engagement Using Process Consultation. Am J Occup Ther 2020;74(4_Supplement_1):7411510310. https://doi.org/10.5014/ajot.2020.74S1-PO9320
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© 2020 American Occupational Therapy Association
Date Presented 03/28/20
This study examines whether participation in a voluntary process consultation workgroup influences therapy outcomes. Therapist engagement and internal customer-service scores improved following the workgroup intervention. Employee-driven workgroups may be an effective means of increasing hospital quality and improving therapist engagement. This is particularly important as healthcare transitions toward value-based purchasing programs.
Primary Author and Speaker: Rachel Spaide
Contributing Authors: Anne Fleischer, Casey Humphrey
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