Poster Session
Issue Date: August 2020
Published Online: August 01, 2020
Updated: September 09, 2020
Exploring Therapist Engagement Using Process Consultation
Rachel Spaide, MS, OTR/L, CLT-LANA, CBIS; Anne Fleischer, PhD, OT/L, CLT-LANA; Casey Humphrey, OTD, OTR/L, CBIS, CDRS
Author Affiliations & Notes
  • HSHS St. Mary’s Hospital, Decatur, IL, USA
  • Eastern Kentucky University, Richmond, KY, USA
  • Eastern Kentucky University, Richmond, KY, USA
Article Information
Pediatric Evaluation and Intervention / Professional Issues
Poster Session   |   August 01, 2020
Exploring Therapist Engagement Using Process Consultation
American Journal of Occupational Therapy, August 2020, Vol. 74, 7411510333. https://doi.org/10.5014/ajot.2020.74S1-PO9320
American Journal of Occupational Therapy, August 2020, Vol. 74, 7411510333. https://doi.org/10.5014/ajot.2020.74S1-PO9320
Abstract

Date Presented 03/28/20

This study examines whether participation in a voluntary process consultation workgroup influences therapy outcomes. Therapist engagement and internal customer-service scores improved following the workgroup intervention. Employee-driven workgroups may be an effective means of increasing hospital quality and improving therapist engagement. This is particularly important as healthcare transitions toward value-based purchasing programs.

Primary Author and Speaker: Rachel Spaide

Contributing Authors: Anne Fleischer, Casey Humphrey